The success of our recent bathroom renovation project lies not only in the transformation of the space but also in our commitment to actively listening to our client’s needs and preferences. The client approached us with a specific request for a wall panel product that she loved, which she had previously used in other bathroom renovations. She envisioned it in her newly renovated bathroom. Interestingly, she had faced repeated dismissals from other builders who insisted on using tiles instead, despite her clear preference for the panel. Recognising the importance of understanding and respecting our client’s request, we took the time to engage in consultations to execute her vision. By doing so, we not only met her renovation needs but also exceeded her expectations, showcasing the power solutions based conversations and a thorough consultation process.